1,000-2,500 orders/month
Switching Programme
Switch to Rapid Pack Without Disrupting Your Operation.
Moving fulfilment should not put your business at risk. We handle the transition end to end: structured onboarding, a dedicated transition lead, and up to £5,000 switching credit to make the commercial move work.
Eligible UK brands shipping 1,000+ orders per month.
Named transition leadOne accountable owner from scoping to stabilisation.
Ethical NutritionDartshopperEight SleepChipoloVoxyNatural History Museum
2M+orders/year dispatched across the platform
99.9%dispatch accuracy
60+brands successfully onboarded
Is this for you?
Built for brands ready to move properly.
Applied directly to your Rapid Pack account during your first 90 days of live operation.
- Shipping 1,000+ orders/month
- Already using a 3PL, warehouse, or internal fulfilment setup
- Losing time through poor service, weak visibility, or slow dispatch
- Ready to move properly, not just quickly
Not at this volume yet? We may still be able to help, but the switching credit is designed for established ecommerce operations.
Commercial support
Up to £5,000 Switching Credit
The cost of moving should not be the reason you stay with the wrong 3PL. We have structured our credit programme so the move is commercially viable from day one, with credit applied directly to your Rapid Pack account once you go live. It is not paid out as cash, is subject to eligibility, and is designed to offset the switching and onboarding pain.
2,500-7,500 orders/month
7,500+ orders/month
Stock transfer support
Contribution toward transport from your current 3PL, included in your credit.
No long-term lock-in during onboarding
Your first 90 days are rolling, so the operation has to earn the longer-term commitment.
Credit applied directly to your account
No cash payout, no reimbursements, no claims forms, no waiting for money to come back.
Credit is applied against fulfilment invoices in the first 90 days of live operation. Volume thresholds are based on confirmed monthly order forecasts agreed during scoping. Complex multi-channel transitions are assessed individually.
Timeline at a glance
A controlled move, not a risky changeover.
We do not figure it out as we go. Every transition follows a defined process, with clear ownership, staged onboarding and full visibility throughout.
You know what is happening, when it is happening and who is responsible from first stock transfer to first live orders.
Typical switching programme
1
Assessment & Scoping
Current setup reviewed. Risks identified. Plan drafted.
2
Transition Plan Agreed
Clear timeline, milestones, and ownership confirmed.
3
Setup & Integration
Systems configured. Products mapped. Workflows defined.
4
Controlled Go-Live
Orders start flowing with active monitoring in place.
5
Stabilisation
Performance tracked, issues resolved, operation tightened.
The reality
Switching fulfilment is where most brands hesitate.
And for good reason. Get it wrong and it shows immediately in missed dispatches, confused customers and stock that does not reconcile.
- Orders still need to ship every day, without exception
- Stock needs to move cleanly, without loss or confusion
- Systems need to stay connected across platforms
- Customers cannot feel any disruption to their experience
That is why most brands delay it longer than they should, even when they know they are with the wrong 3PL.
What's different
Not all 3PL transitions are run the same way.
Most 3PLs treat onboarding as a paperwork process. We treat it as an operational project, with dedicated ownership, daily touchpoints and validation gates before anything goes live.
| What's involved | Switching yourself | Typical 3PL onboarding | Rapid Pack Switching Programme |
|---|---|---|---|
| Dedicated transition lead | - | Shared inbox / account manager | Named lead, single point of accountability |
| Liaison with your current 3PL | You handle it | You handle it | We handle it directly |
| Stock transfer coordination | You arrange transport | Receiving only | We arrange collection and transport |
| Daily comms during transition | - | Weekly check-ins | Daily during cutover, weekly through stabilisation |
| Shipping method configuration | Manual setup | Standard carrier setup | Carrier setup, cut-off times and escalations |
| Lot and batch tracking setup | DIY | Often manual | Full ShipHero batch, lot and expiry setup |
| Brand experience and unboxing | DIY | Generic packing | Branded unboxing and guidelines from day one |
| Returns portal setup | DIY | Often a later phase | Returns portal and shipping configured before go-live |
| VIP and influencer order workflow | DIY | Standard pick queue | Dedicated workflow and escalation path |
| Test orders before go-live | - | Sometimes | Always, validated and signed off |
| Post-go-live review | - | Rare | 30-day operational review with named lead |
| Onboarding credit | - | - | Up to £5,000 |
Dedicated transition lead
Rapid PackNamed lead, single point of accountability
Typical 3PL
Shared inbox / account manager
DIY
-
Liaison with your current 3PL
Rapid PackWe handle it directly
Typical 3PL
You handle it
DIY
You handle it
Stock transfer coordination
Rapid PackWe arrange collection and transport
Typical 3PL
Receiving only
DIY
You arrange transport
Daily comms during transition
Rapid PackDaily during cutover, weekly through stabilisation
Typical 3PL
Weekly check-ins
DIY
-
Shipping method configuration
Rapid PackCarrier setup, cut-off times and escalations
Typical 3PL
Standard carrier setup
DIY
Manual setup
Lot and batch tracking setup
Rapid PackFull ShipHero batch, lot and expiry setup
Typical 3PL
Often manual
DIY
DIY
Brand experience and unboxing
Rapid PackBranded unboxing and guidelines from day one
Typical 3PL
Generic packing
DIY
DIY
Returns portal setup
Rapid PackReturns portal and shipping configured before go-live
Typical 3PL
Often a later phase
DIY
DIY
VIP and influencer order workflow
Rapid PackDedicated workflow and escalation path
Typical 3PL
Standard pick queue
DIY
DIY
Test orders before go-live
Rapid PackAlways, validated and signed off
Typical 3PL
Sometimes
DIY
-
Post-go-live review
Rapid Pack30-day operational review with named lead
Typical 3PL
Rare
DIY
-
Onboarding credit
Rapid PackUp to £5,000
Typical 3PL
-
DIY
-
Full scope
We Handle Every Operational Touchpoint.
Switching fulfilment is not one thing. It is a hundred small things, and most of them are invisible until they go wrong. Here is what is covered end to end.
Pre-move planning
- Current 3PL liaison and handover coordination
- Stock audit and SKU reconciliation
- Transport arranged to collect inventory from your current site
- Migration timeline agreed and signed off
Systems and integrations
- Sales channels integrated across Shopify, Amazon, TikTok Shop, eBay and WooCommerce
- WMS configuration across Canary7 or ShipHero where applicable
- SKU mapping, barcoding and data structure
- Shipping methods, carrier accounts, rate cards, cut-off times and dispatch SLAs configured
Operational setup
- Lot, batch and expiry tracking for regulated products
- Brand guidelines applied to packing and unboxing
- VIP and influencer order workflow defined
- Returns portal configured with return shipping and reason codes
- Escalation paths agreed for stockouts, damaged inbound and incidents
Go-live and stabilisation
- Test orders run and validated before live cutover
- Daily comms during cutover window
- First orders monitored in real time
- Weekly performance reviews through stabilisation
- 30-day operational review with named transition lead
The process
No Guesswork. No Sudden Cutovers.
Assessment
We review your current setup, volumes, SKUs, integrations and risk areas before anything is agreed.
Transition Plan
Clear timeline for stock movement, system setup and go-live, agreed and signed off before we start.
Setup & Integration
Systems configured, SKUs mapped, workflows defined and integrations tested before live orders move.
Controlled Go-Live
Orders start flowing with active monitoring and support in place. Issues are caught and resolved in real time.
Stabilisation
Performance tracked, SLAs confirmed and the operation tightened. You get a post-live review at 30 days.
Most brands are fully operational within 4 weeks of signing. Complex multi-channel or regulated-product setups may take up to 6.
Switching case study
From fulfilment failure to live operations in 48 hours.
Ethical Nutrition is a health and supplement brand where batch control, expiry visibility and reliable dispatch are critical.
Ethical Nutrition came to Rapid Pack after their previous 3PL failed. Orders still needed to move, stock had to be protected and the brand needed a route back to operational control quickly.
The switch was run as an emergency onboarding project: inventory received, products mapped, workflows configured and live dispatch restored within 48 hours.
Since onboarding, Rapid Pack has supported around 4.5x growth, a broader product range and UK, USA and express delivery expansion.
It proves the switching programme works because the pressure points were real: failed incumbent provider, urgent stock control, live customer orders and no room for a loose handover.
“Rapid Pack brought control back to a difficult fulfilment situation and gave the brand a stable platform to grow from.”Ethical Nutrition operations teamRead the full case study ->
Common concerns
Questions we hear every time.
What if my stock gets lost in the move?
Stock transfer is fully coordinated with logged handovers and reconciliation at every stage. Nothing moves without confirmation on both sides, and our team liaises directly with your current 3PL to arrange collection and transport.
What about my integrations and systems?
All systems are configured, mapped and tested before a single live order moves. You do not go live until everything is confirmed working, including sales channel integrations, carrier accounts, returns portal and batch tracking where applicable.
How long is this actually going to take?
Most brands are fully operational within 4 weeks of signing. Complex multi-channel or regulated-product transitions may take up to 6. You get a timeline at the start and we stick to it.
What happens if we are already locked into a contract with our current 3PL?
We can structure the transition to align with your existing notice period. Many brands begin scoping and systems setup during their notice window so they go live the day their old contract ends.
Do you handle the comms with our current 3PL?
Yes. Liaising with your outgoing 3PL is part of the scope, including arranging stock collection, confirming handover dates and reconciling final inventory. You do not manage that conversation.
When is the best time of year to switch 3PL providers?
For most UK ecommerce brands, January through August is the ideal window. From September onwards, capacity locks across the industry as 3PLs protect for peak. If you are thinking about moving, the earlier in the year you start scoping, the more flexibility you have.
Who this is for
If the Operation Matters, the Switch Needs to Be Done Properly.
- Shipping 1,000+ orders per month
- Outgrowing your current fulfilment setup
- Needing more visibility and operational control
- Preparing for growth, peak or multi-channel complexity
- Ready to move properly, not just quickly
If you are still testing demand or shipping low volumes, this probably is not the right programme yet.
This is for brands where fulfilment is now critical infrastructure, not a background admin task.
If your current fulfilment setup is creating risk, slowing down growth or taking too much management attention, the move needs to be handled properly.
- We plan the move before anything changes
- We protect live orders during the transition
- We validate stock, systems, SKUs and carrier setup
- We monitor the first orders closely
- We stay involved after go-live
Onboarding capacity
Capacity Locks From September. Plan Your Move Early.
We run a controlled number of switching projects at any one time so every brand gets a named transition lead and proper operational attention. From September onwards, capacity tightens across the UK 3PL industry as warehouses protect resource for Q4.
If you are considering a move, the most flexible window runs from January through August. Brands that scope early get first pick on onboarding slots and the longest stabilisation runway before peak.
Switching window
JanFebMarAprMayJunJulAugSepOctNovDec
Ideal switching window Limited capacity Peak - switching not recommended
Start the switch
If You Are Considering a Move, We Will Show You How to Do It Properly.
We'll review your current setup, walk you through the realistic risks and build a practical switching plan around your volume, timelines and operational needs. Initial scoping call is free: no pressure, no generic pitch.
This is not just onboarding support. It is a controlled operational transition backed by a published dispatch standard.