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Home/Technology/LIVE SLA & Performance
Operational Metrics

Real-time SLA & Performance

Live operational metrics across fulfilment, inbound, and returns.

Updated today · 14:18

Dispatch SLA

99.4%

✓ Within target

Dispatch KPI

97.7%

✓ Within target

Goods-In SLA

98.8%

✓ Within target

Returns SLA

97.6%

• Slightly below target
Section 01

Order Dispatch

Dispatch Performance

99.4%

SLA Adherence

✓ Within target

Orders before cutoff shipped same day

KPI Adherence97.7%

✓ Within target

Orders shipped before 4pm target

Avg Dispatch Time2h 18m
Dispatch WindowSame day

Cut-off: 12:00 · KPI Target: 16:00

Last 30 days
SLAKPI

Daily Breakdown

DateSLA %KPI %Status
25 May98.5%98.2%•
24 May99%97%✓
23 May100%97.9%✓
22 May99.1%97.2%✓
21 May100%97.5%✓
20 May99.7%98.9%✓
19 May98.2%97.6%•
18 May99.5%96.8%✓
17 May99.2%97.2%✓
16 May100%97.8%✓
15 May98.7%98.1%•
14 May99.3%97.5%✓
13 May100%98.5%✓
12 May99.8%96.8%✓
11 May99.9%97.5%✓
10 May100%96.8%✓
9 May98%98.2%•
8 May99.7%97.8%✓
7 May100%99%✓
6 May100%96.7%✓
5 May98.7%97.7%•
4 May99.7%97%✓
3 May99.7%97.8%✓
2 May98.7%97.5%•
1 May98.9%97.8%•
30 Apr100%99%✓
29 Apr99.7%97.7%✓
28 Apr99.5%96.7%✓
27 Apr100%97.7%✓
26 Apr100%98.7%✓
Section 02

Goods-In

Intake Performance

98.8%

Intake SLA

✓ Within target

Stock booked in within target window

Avg Intake Time5h 12m
Backlog StatusMonitored
Last 30 days
ProcessedReceived
Section 03

Returns Processing

Returns Performance

97.6%

SLA Adherence

• Slightly below target

Returns processed within 48h of receipt

Exception Rate1.7%
Avg Processing Time18h
SLA Target98.5%
Last 30 days
Returns SLATarget
Section 04

Operational Health

Error Rate

0.2%Mis-picks, shorts & labelling errors across all processed orders.

Rework Required

34Units returned for rework this period. All logged and re-queued.

SLA Breaches

3Total across all services. Each breach root-caused and closed within 48h.

All exceptions are tracked, reviewed, and closed. Nothing is left unresolved.

How to read this

SLAMinimum service level - e.g. same-day dispatch before cutoff. All orders must meet this threshold.
KPITarget performance level - e.g. dispatch before 4pm. A higher bar than SLA, tracked separately.
✓Within target. Performing at or above the defined threshold for this period.
•Slightly below target. Within acceptable range but actively monitored.
•Below target. Exception flagged, root cause under review.

Performance is measured continuously and updated daily. Selecting 7D, 14D, or 30D shows the most recent rolling window. All % figures are weighted averages across the selected period.