To respond to enquiries and provide quotes
We use enquiry information to respond to your request, understand your fulfilment needs, arrange calls, prepare proposals and follow up with you.
Lawful basis: Legitimate interests and, where relevant, steps before entering into a contract.To provide fulfilment, logistics and support services
We use client contact and operational information to set up accounts, manage services, process support requests, handle billing and communicate about ongoing work.
Lawful basis: Contract and legitimate interests.To manage client onboarding
We use onboarding information to create accounts in our systems, configure fulfilment workflows, arrange integrations, set up billing and prepare your account for go-live.
Lawful basis: Contract and legitimate interests.To send service communications
We may send important operational updates, account messages, billing information, service notices, system updates and other non-marketing communications.
Lawful basis: Contract, legal obligation and legitimate interests.To send marketing communications
We may send marketing emails, newsletters, case studies, service updates, offers or relevant business information to clients, previous prospects, B2B contacts and newsletter subscribers.
Lawful basis: Consent, soft opt-in where applicable, and legitimate interests for some B2B marketing.To improve our website and advertising
We use analytics, tracking and advertising tools to understand website performance, measure conversions, improve content, run remarketing campaigns and assess marketing effectiveness.
Lawful basis: Consent where required for cookies and similar technologies; legitimate interests for limited essential or non-intrusive analytics where permitted.To manage suppliers and partners
We use supplier and partner contact information to manage contracts, process payments, communicate about services and maintain business records.
Lawful basis: Contract, legal obligation and legitimate interests.To manage recruitment enquiries
We use recruitment information to assess applications, communicate with candidates and manage hiring decisions.
Lawful basis: Steps before entering into a contract and legitimate interests.To comply with legal, tax and accounting obligations
We may use personal information to meet legal, tax, accounting, audit, regulatory and compliance obligations.
Lawful basis: Legal obligation and legitimate interests.To protect our business and enforce our rights
We may use information to prevent fraud, protect our systems, resolve disputes, recover debts, enforce agreements and defend legal claims.
Lawful basis: Legitimate interests and legal obligation.