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Website Terms of Use

The rules for using our website.

These terms apply to rapidpack.co.uk and any other Rapid Pack website, landing page or subdomain that links to these terms. By using our website, you agree to them.

01

Who we are

This website is operated by Rapid Pack Fulfilment Ltd, a company registered in England and Wales.

Company name
Rapid Pack Fulfilment Ltd
Company number
12781768
Registered office
3 Demuth Way, Oldbury, England, B69 4LT
ICO registration number
ZA890331
Email
info@rapidpack.co.uk
02

What these terms cover

These terms cover your use of our website, including pages, content, forms, downloads, case studies, service information, booking links, enquiry forms and other website features.

These terms do not replace or override any separate contract, proposal, service agreement, fulfilment terms, data processing agreement, SLA terms, charges schedule or other written agreement between Rapid Pack Fulfilment Ltd and a client.

If there is a conflict between these Website Terms of Use and a signed client agreement, the signed client agreement will usually take priority for the services covered by that agreement.

03

Website information is not a binding offer

Website content is provided for general information and marketing purposes. It should not be treated as a binding offer, guarantee, quotation or contractual commitment.

This includes information about:

  • Services
  • Pricing
  • Shipping options
  • Courier availability
  • Integrations
  • Onboarding timescales
  • Warehouse capacity
  • SLA performance
  • Accuracy rates
  • Locations
  • Technology features
  • Partner services
  • Case studies
  • Guarantees or promotional offers

Any fulfilment service, pricing, discount, switching offer, guarantee, SLA, credit, onboarding package or commercial arrangement must be agreed separately in writing.

04

Our services are subject to separate terms

If your business becomes a Rapid Pack client, separate service terms may include:

  • A proposal or order form
  • Fulfilment service terms and conditions
  • A pricing schedule or charges schedule
  • Data processing terms
  • SLA or fulfilment guarantee terms
  • Onboarding documents
  • Client portal or dashboard terms
  • Any other written agreement between us
05

Website availability, changes and proper use

Availability and changes

We aim to keep our website available, secure and working properly, but we do not guarantee that it will always be available, uninterrupted, error-free or free from bugs.

We may suspend, withdraw, change, remove or replace all or part of the website at any time, including for maintenance, updates, security, operational or business reasons.

You must not:

  • Use the website in any unlawful, fraudulent or harmful way
  • Attempt to gain unauthorised access to the website, server, systems or data
  • Interfere with the security or proper working of the website
  • Introduce viruses, malware, trojans, worms, logic bombs or other harmful material
  • Use automated tools to scrape, copy, extract, monitor or harvest website content without our permission
  • Copy or reuse our website content to build a competing service or database
  • Submit false, misleading, offensive, unlawful or malicious information through our forms
  • Impersonate another person or business
  • Use the website to send spam or unsolicited communications
  • Overload, disrupt or damage the website or connected systems
  • Attempt to reverse engineer, decompile or interfere with website functionality
06

Enquiries, bookings and uploaded materials

This applies to information submitted through:

  • Contact forms
  • Quote request forms
  • Newsletter sign-ups
  • Booking tools
  • Proposal request forms
  • Downloadable content forms
  • Surveys or questionnaires
  • Live chat or support tools where used

If you upload or share materials, you must ensure that:

  • You have the right to share them with us
  • They do not infringe anyone else’s rights
  • They are accurate and lawful
  • They do not contain viruses, malware or harmful code
  • They do not contain unnecessary sensitive personal information

You are responsible for making sure you have the right to share any information you provide to us. If you submit information on behalf of a business, you confirm that you are authorised to do so. We may use the information you submit in line with our Privacy Notice.

07

Intellectual property and branding

Our website rights include:

  • Text
  • Page layouts
  • Designs
  • Graphics
  • Icons
  • Photographs
  • Videos
  • Animations
  • Website code
  • Brand assets
  • Logos
  • Service names
  • Documents
  • Downloads
  • Case studies
  • Data visualisations
  • Page structure and copy

Rapid Pack branding

All intellectual property rights in our website and its content belong to Rapid Pack Fulfilment Ltd or our licensors unless stated otherwise. You may view, download and print website pages for your own internal business evaluation of our services.

You must not copy, reproduce, modify, distribute, publish, sell, licence, commercially exploit or use our website content for any other purpose without our written permission.

The Rapid Pack name, logo, brand assets, page designs and related marks are owned by or licensed to Rapid Pack Fulfilment Ltd. Rapid Pack is a registered trade mark, UK trade mark number UK00004069699. You must not use our branding without our written permission.

Our website may refer to third-party names, logos, platforms, couriers, ecommerce platforms, software providers, client brands or partner brands. These names and marks belong to their respective owners.

08

Case studies, links and downloads

Client logos and case studies

Client logos, case studies, examples, testimonials, performance examples or descriptions of work are provided to help explain our services and experience. Results vary and should not be treated as a guarantee that the same outcome will apply to your business.

When linking to our website, you must not:

  • Frame our website on another website
  • Link in a way that is misleading or deceptive
  • Suggest that we endorse your business, website, product or service unless we have agreed this in writing
  • Link from a website that contains unlawful, offensive, misleading or harmful content

Downloads and resources

Downloads, guides, checklists, proposal materials and other content are provided for general information only unless we clearly agree otherwise in writing. You may use them for your own internal business evaluation of our services.

09

No professional advice

Website content is provided for general information only. Nothing on our website should be treated as legal, financial, tax, insurance, customs, regulatory, technical or professional advice.

You should take your own professional advice where appropriate, especially in relation to contracts, insurance, customs, tax, product compliance, consumer rights, dangerous goods, international shipping, data protection and regulated products.

10

Limitation of liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

To the fullest extent permitted by law, we are not liable for:

  • Loss arising from reliance on general website content
  • Loss of profit, sales, revenue, business opportunity, goodwill or anticipated savings
  • Loss or corruption of data
  • Indirect or consequential loss
  • Website downtime
  • Viruses or harmful material arising from use of the website
  • Third-party websites or services linked from our website

If you become a client, liability relating to our services will be governed by the relevant client contract and service terms, not these Website Terms of Use.

11

Privacy, cookies and security

We process personal information in line with our Privacy Notice. We use cookies and similar technologies in line with our Cookie Policy.

We take reasonable steps to keep our website secure, but we do not guarantee that it will be free from bugs, viruses, vulnerabilities or harmful material. You are responsible for using your own virus protection, security tools and safe browsing practices.

We may suspend, restrict or block access to the website, or part of it, where we believe it is necessary for security, legal, operational or misuse-related reasons. We may also report unlawful activity to the relevant authorities and cooperate where required.

12

Changes, law and contact

Changes to these terms

We may update these Website Terms of Use from time to time. The latest version will be published on our website, and the last updated date will be changed when we make significant updates.

Governing law and jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute arising from or relating to these terms or your use of our website.

Contact us

If you have any questions about these Website Terms of Use, contact Rapid Pack Fulfilment Ltd at info@rapidpack.co.uk.

Related legal information

You may also want to read our Privacy Notice, Cookie Policy, Accessibility Statement and Modern Slavery Statement.