A dedicated UK address, controlled intake, inspection, grading, restocking and rework - built for overseas brands, Amazon and marketplace sellers, and UK brands who self-fulfil.
Returns handled properly. Not just received.
Most 3PLs only handle returns for clients they already fulfil for. We run returns processing as a standalone service - so brands without UK fulfilment can still operate properly in the UK market.
Use Rapid Pack as your UK returns processing point instead of shipping returns back overseas. Your customers return locally, we receive, inspect, restock or rework, and report - all without the cost or delay of international return shipping.
Receive, inspect, grade and process returns from Amazon FBM, FBA removal orders, eBay, TikTok Shop and other marketplaces. Restock resellable items, rework or relabel where needed, dispose of damaged units with a documented audit trail.
Keep returns out of your office, garage or main warehouse. We act as your dedicated returns operation - inspecting, grading, restocking, reworking and reporting - so your team focuses on growth instead of unpacking customer parcels.
One flow, regardless of channel. The same controlled process runs whether the parcel comes from a UK customer, an Amazon FBA removal, or a marketplace return shipped from anywhere in Europe.
Standalone returns processing covers everything from receipt through to disposal - at single-parcel volume or bulk project scale.
A dedicated UK destination for your customer returns. Use it on returns labels, RMA portals, or as your registered return address.
Controlled intake, inspection, grading, and resolution for direct-to-consumer returns across all channels.
FBM customer returns, FBA removal orders, and unfulfillable inventory received, inspected, and processed against your criteria.
eBay, TikTok Shop, Etsy, Shopify, WooCommerce, and other channels handled in one consistent flow.
Resellable, rework required, damaged, disposal - every item assessed against documented criteria, not subjective judgement.
Resellable items returned to live inventory within defined SLAs. No items sitting in returns cages waiting for action.
Light rework to recover items that would otherwise be written off. Replace packaging, swap labels, restore retail-ready condition.
Cleaning, polishing, replacement of minor components, and quality re-checks where economically viable.
Documented disposal with full audit trail. Damaged stock photographed, logged, and reported for insurance or supplier claims.
One-off batches, marketplace pull-backs, end-of-line processing, or stock recalls handled as defined projects.
Temporary capacity for post-Black Friday, post-Christmas, and post-sale return spikes without overwhelming your setup.
Clear data on volumes, return reasons, grade distribution, processing times, and recovered value. Available on demand.
Every return is booked in, scanned and assigned within defined SLAs of arrival. No loose parcels, no items sitting unaccounted for.
Items checked against your defined grading rules. Resellable, rework, damaged, disposal - clearly logged with photographic evidence where required.
Resellable stock returned to inventory. Rework items processed and re-graded. Damaged or end-of-life items disposed of with audit trail.
Live status across received, in inspection, processed, restocked, pending decision. Plus summaries on volumes, reasons and recovery rates.
Returns processing is priced as its own service. You don't need to be a fulfilment client to use it.
Standard returns are priced per parcel processed, with rates set against your inspection and grading scope.
Bulk returns, recalls, marketplace pull-backs and seasonal overflow priced as defined projects with agreed scope and timeline.
You don't need to use us for outbound fulfilment to use us for returns. The two services run independently.
Yes. Returns processing runs as a standalone service. You can use Rapid Pack as your UK returns address, inspection point, restocking and rework partner without sending us any outbound stock. Many standalone returns clients fulfil from overseas, from Amazon FBA, or from their own UK warehouse.
Yes. Brands shipping internationally into the UK use our UK address as the destination for customer returns. The customer returns locally, we receive, inspect, grade, and either restock, rework, or dispose depending on your criteria. This avoids the cost and delay of shipping returns back overseas.
Yes. We receive FBA removal orders, unfulfillable inventory pulled from Amazon, and FBM customer returns. Each unit is inspected against your grading criteria, restocked if resellable, reworked or relabelled where needed, or disposed of with a documented audit trail.
Amazon FBM and FBA removals, eBay, TikTok Shop, Etsy, Shopify, WooCommerce, and any other channel where the customer returns to a physical UK address. The intake and grading process is consistent across channels.
On arrival, every return is booked in, scanned, and logged. Each item is assessed against criteria defined during onboarding, covering condition, packaging integrity, completeness, and product-specific checks. Items are graded as resellable, rework required, damaged, or disposal.
Standard returns are typically processed within defined SLAs of arrival, with resellable stock back in live inventory shortly after. Bulk projects and seasonal overflow run on agreed project timelines, so processing stays consistent as volume changes.
Yes. Common rework includes replacing damaged outer packaging, swapping or applying new labels, rebagging poly-bagged items, rebuilding bundles, and light refurbishment such as cleaning or replacing minor components. The aim is recovery rather than write-off.
Damaged or end-of-life items are logged, photographed where required, and disposed of with a documented audit trail. Reporting covers disposal volumes, reasons, and any items where cost is recoverable from suppliers, couriers, or insurance.
Yes. You get visibility on returns received, items in inspection, items restocked, items pending decision, and processing times. Reporting also covers volumes by channel, return reasons, grade distribution, and recovered value.
Returns processing is priced as its own service, independent of fulfilment. Standard returns are priced per parcel against your inspection and grading scope. Bulk returns projects, marketplace pull-backs, and seasonal overflow are priced as defined projects.
Standalone returns processing is built for brands with consistent or growing return volumes, typically at least a few hundred returns per month, or periodic bulk projects. Below that, the structure is usually more than the operation needs.
Our operation is based in Oldbury, West Midlands - a central UK location with strong courier coverage for both inbound returns and onward shipping where needed.
Standalone returns onboarding is typically faster than full fulfilment onboarding because the operational scope is narrower. Most setups go live within a defined onboarding window once grading criteria, reporting requirements, and channel scope are agreed.
We'll review your current returns flow - wherever it sits today - and show you what a structured UK returns operation looks like for your specific channel mix and volume. No obligation. Just a straight conversation.
