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The most frequently asked 3PL and fulfilment questions & answers
Why work with a 3PL (Third Party Logistics) provider?
✅ Free up cashflow
✅ Reduce costs in energy, labour, insurance, warehouse rent
✅ Turn fixed costs into variable costs
✅ Scale easier, more profitably and with confidence
✅ Late delivery cut-off times to maximise sales opportunities
✅ Sell globally with ease, across multiple carriers
✅ Account managers provided as standard
✅ Access to our business growth managers to ramp up sales
Do you have any minimum order requirements per month?
We work with brands hitting 500 orders per month. If your brand is very seasonal and some months are less than this and others higher then get in touch and we'll be happy to help. Our speciality and expertise is helping brands go from the 500 per month, to 500+ per day!
Can a 3PL offer a proper eCommerce service for my brand?
You’re right to check. Many 3PL's are traditional warehouses and transportation businesses that now also deal with fulfilment.
However they are often using older systems and not able to adapt and grow to keep up with the fast ecommerce environment such as for Shopify stores, Instagram shops, WooCommerce websites and Amazon & eBay.
The meteoric rise in online shopping in particular since the pandemic has changed the logistics and warehouse industry.
When looking for a 3PL and order fulfilment provider you should check that they are truly experienced and eager to work with online brands and have suitable integrations with webstores to be able to do so. What extra services can they provide to support YOUR brand and how can they decrease customer service issues, improve service offerings and work with you to build your brand?
After all, they should be your partner and want you to succeed and take them with you.
Firms such as Rapid Pack offer a wide plethora of services from the bread and butter, storage, picking and packing to personalised in-parcel cards and branding support. Not only that but a transparent and simple dashboard lets you keep an eye on every order and access the data within it.
Can a 3PL save me money?
Of course. Most 3PL's get substantially reduced shipping rates with couriers and postal providers which they pass on to your business.
In contrast to doing it yourself or getting your own warehouse, think of the wasted space for stock you don’t have or keeping staff around even when orders are low or paying extra for staff in busy times. A good reliable 3PL allows you to focus on your business, knowing in advance exactly how much order fulfilment will cost and only paying for what you need. This can result in huge operational savings to your brand let alone the positive impact on your time and less stress!
Does a 3PL handle returns?
Most 3PL's will offer some form of returns service but it’s always important to check to what scope is offered. You need to be sure that if a customer returns an order back to them that they will quickly but carefully check the items and prepare them where possible for resale in the shortest time possible. If the order needs to be refunded, disposed of or if there are other customer service queries, they should pass these details onto you/your customer service team for actioning.
At Rapid Pack, we aim to have returns processed within 24 hours and items that can be resold are available for resale as soon as they have been through Quality Check. They don’t have to be put away beforehand which keeps the impact of returns low.
Are you able to ship using my branded packaging?
As standard all orders are shipped in high quality, plain packaging boxes or bags with the appropriate level of void-fill to protect the items.
We can of course ship using your branded packaging or include specific notes or leaflets if required, get in touch with Rapid Pack to see how we can help. We also provide ad-hoc personalised printed cards which can be included within each package.
What are your green credentials?
We care passionately about our environment, that we live, work and play in.
Our packaging is majority originally recycled and the rest is from sustainable sources. We are always working to reduce the amount of packaging of any kind used and working with suppliers to look at even more sustainable, ethically produced and bio-degradable packaging.
We work with couriers who utilise electric and green energy vehicles where they are able, including DPD & Royal Mail. We promote the use of this mode of transportation and participate in any trials they offer to boost this.
What are your reviews?
We have clients with us since the very beginning of starting our business and proudly showcase our 5⭐ feedback which can be found on Google reviews.
Our clients also kindly let us feature them in our case studies so be sure to check them out. If you would like to speak with existing clients just get in touch and we can arrange this.
Why use a 3PL?
By outsourcing your storage, pick/pack & shipping to a trusted Third Party Logistics, you can focus your valuable time on building and scaling your brand. Don’t underestimate the cost of you having to unpack, store, QC, print orders, pick and pack, box up and ship out the orders. This can take hours or days every week when you could be building the profile of your site, adding new products, find new influencers and truly scaling your store.
Where are you based?
We are based just outside of Birmingham in the West Midlands, UK. This location allows us rapid access to both the M6 & M5 motorways and just a few minutes from the main carriers such as DPD & DHL.
Our clients are based internationally and across the UK, with a particular concentration based in London. We can arrange direct collections from our own team to collect stock & inventory to make onboarding a breeze.
If you would like to visit our site, please let us know a suitable day and we'll put the kettle on.
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