How it works

From your first call to your first dispatch.

What moving to Rapid Pack actually involves: the stages, timelines, operational detail and what changes for your team once you are live.

Book a discovery call Walk me through it

Rapid Pack packing lines preparing ecommerce orders for dispatch — Live operationStructured onboarding only matters if the floor can hold the promise.

4 wksTypical onboarding to live dispatch

72 hrsFastest go-live from sign-off

4PMSame-day dispatch SLA cut-off

60+Platforms and carriers integrated

99.8%Pick accuracy, tracked and reported

Rapid Pack team reviewing a new client onboarding checklist in the warehouse — OnboardingSetup, integration, validation, booking-in, go-live.

Shopify orders flowing into a Rapid Pack fulfilment station — ShopifyOrders, labels and tracking joined up.

TikTok Shop orders being processed inside the Rapid Pack warehouse — TikTok ShopSame-day dispatch for fast-moving channels.

Stage 01 - The decision

Before anything else: is there actually a fit?

We do not take on every enquiry. The first conversation is about understanding your operation, not pitching at you. If we are not the right fit, we will say so and explain why.

Step 01

Discovery call

~20 minutes

The first call covers what you are currently running: volume, SKU count, channels, current fulfilment setup and where it is starting to cause problems. No pitch deck. Just a direct conversation to understand whether what you need matches what we operate.

We will ask about

Monthly order volume and how it has been trending
Number of SKUs and product types
Channels including Shopify, Amazon, TikTok Shop, wholesale or a mix
Where your current operation is breaking down or costing time
Whether you are moving from self-fulfilment or another 3PL
Specific requirements such as batch tracking, branded packing or B2B compliance

Step 02

Fit assessment

Same day

After the call we review whether the volume, complexity and operational requirements are a genuine match. If they are, we move to proposal. If not, whether that is volume, product category or timeline, we will tell you directly.

We would rather lose an enquiry than start a relationship that is not set up to work. If you are not quite there yet, we will tell you what the right inflection point looks like and stay in touch.

Step 03

Proposal and pricing

Within 48 hours

If the fit looks right, we put together a tailored proposal based on your actual operation, not a generic rate card. Pricing is built around volume bands, SKU profile and service requirements.

What is included

Itemised cost structure across receiving, storage, pick and pack and dispatch
Volume bands clearly shown so you can see what changes as you scale
Any one-off onboarding costs, if applicable
SLA commitments written into the agreement, not just referenced verbally

Stage 02 - Onboarding

Integration, inventory and getting the operation ready.

Most brands are fully onboarded within four weeks. The process is structured, not improvised, so nothing is live until we know it works correctly.

Week 1

Contract and setup

Days 1-5

E-contract issued and signed. Onboarding team assigned. You have a named contact from this point, not a general inbox. The first onboarding call confirms the plan, stock transfer schedule and operation-specific requirements.

What gets confirmed

Go-live target date and any parallel running plan
SKU list, barcodes and product specifications
Packing requirements including standard, branded or kitting instructions
Carrier preferences and account-specific requirements

Week 1-2

Platform integration

3-5 working days typically

We connect your selling channels to the warehouse management system, configure order rules, test tracking write-back and confirm stock sync. Standard Shopify, TikTok Shop, Amazon, eBay and WooCommerce setups usually do not need your developer.

Integration checks

Orders entering the fulfilment queue correctly
Carrier and service rules applying as expected
Tracking numbers writing back to stores and marketplaces
Inventory sync working before live dispatch starts

Week 2-3

Inventory transfer

Phased, not all at once

Stock transfers to our West Midlands DC on a defined schedule. For brands moving from another 3PL, this is where our switching programme applies: timing is coordinated around live stock, live orders and the outgoing warehouse.

Inbound receiving

Every SKU checked and barcode-verified on receipt
Discrepancies flagged immediately
Stock live in your inventory view as it is processed
Batch or expiry requirements configured at inbound

Stage 03 - Go-live

When the first live orders ship.

We do not go live until integration, inventory and packing instructions are confirmed and the SLA clock is ready to start.

Test order sequence

Before live orders enter the queue, we run defined test orders to confirm pick accuracy, packing output, carrier label generation and tracking data.

Parallel running where needed

For brands moving from an existing 3PL, we can run in parallel for a short window before a clean cutover.

SLA clock starts on day one

From the first live order, SLA tracking is active. Cut-off, pick accuracy and on-time dispatch reporting start immediately.

First 30-day review

At day 30, we review SLA results, accuracy, issues logged and what was changed. If something needs adjusting, we adjust it early.

Typical go-live timeline

Simple setup: one store, standard SKUs3-5 days

Standard multi-channel setup2-3 weeks

Complex: EDI, multiple stores, B2B4-6 weeks

Migration from another 3PL3-5 weeks

Stage 04 - Day-to-day operations

What the operation looks like once you are live.

The operational rhythm once you are running: what you can see, what gets measured and how issues are handled.

Daily

Order dispatch cycle

Orders from connected channels arrive in our pick queue in real time. Pick and pack runs through the day with SLA-tracked cut-offs. Tracking updates back to your store automatically.

Orders enter the pick queue automatically from connected channels
Pick confirmed by barcode scan against the order
Carrier label generated and tracking written back
Orders manifested and collected by carriers on fixed schedules

Live

Visibility and reporting

You have live access to order status, inventory levels, inbound receipts and returns data through your client dashboard. No waiting for a weekly email to know what is happening.

Live order status: picked, packed, dispatched or held
Real-time stock levels across every SKU
Inbound receipts visible as stock is processed
Returns logged, graded and visible against original orders
SLA performance data by day, week and month

When needed

How issues are handled

Things go wrong in fulfilment. What matters is how they are handled. We log exceptions, investigate cause and report resolution so you are not expected to discover problems yourself.

Exceptions logged in real time
Your contact responds within the working day
Root cause identified where the issue is systemic
Eligible SLA miss credits applied without you needing to chase

Customer support dashboard showing order status, tracking and customer conversation — Support visibilityWISMO answers from real order data.

Rapid Pack warehouse team outside the fulfilment centre — Your warehouse teamThe people who make the SLA dashboard real.

Stage 05 - What changes for your team

What you stop doing. What you gain instead.

The practical shift when fulfilment moves out of your operation and into a measured warehouse process.

Before Rapid Pack

Manually chasing tracking updates and carrier queries
Investigating pick errors after customer complaints
Checking stock levels across disconnected systems
Coordinating inbound deliveries with warehouse staff
Reconciling billing that does not match what shipped
Managing capacity around staff availability and peak periods

With Rapid Pack live

Live order and stock data available without asking anyone
SLA performance visible without chasing updates
Exceptions flagged and resolved before they reach customers
Billing transparent and line-item clear
Peak volume absorbed by the operation
Your team redirected to growth, not operational maintenance

Common questions

Questions before committing.

What happens to my current stock if I am moving from another 3PL?

We coordinate the transfer as part of onboarding. Your current 3PL releases stock on an agreed schedule; we receive, verify and make it live before you cut over orders.

Do I need a developer to integrate my store?

For standard Shopify, WooCommerce, TikTok Shop, Amazon FBM and eBay, usually no. We handle the integration and you authorise access. Custom setups and EDI are scoped separately.

What is the minimum volume you work with?

Our floor is broadly 1,000+ orders per month, or brands growing toward that within a short timeframe. Below that, structured 3PL economics may not work well yet.

Can I visit the facility before committing?

Yes. We are open to facility visits at our West Midlands operation. A walk around the floor often answers questions a call cannot.

How does pricing work for seasonal or variable volumes?

Pricing flexes with volume. Expected peak is planned into the operation. Extreme unexpected peaks are scoped separately if they require dedicated resource.

What products do you not handle?

We do not handle hazardous goods requiring ADR classification, live animals or temperature-controlled products requiring cold chain. Ambient food, supplements and cosmetics can be a good fit.

Stage 06 - Is there a fit?

We are not the right fit for every brand.

The fastest way to know is a 20-minute call. We will tell you directly whether we are a match, and if not, what the right move looks like from where you are.

Good fit

->1,000+ orders per month, growing consistently
->Shopify, TikTok Shop, Amazon, WooCommerce or multi-channel
->SKU complexity increasing or specialist requirements like batch tracking
->Fulfilment affecting customer experience or absorbing team time
->Moving from self-fulfilment or a 3PL that is underperforming
->Wanting live visibility and measured SLAs, not best-effort

Not quite yet

-Still building toward consistent monthly volume
-Sub-500 orders per month with no near-term growth trajectory

Start the conversation

Twenty minutes. A straight answer either way.

Drop your details and we will review your volume, channels and setup before the call. You will get a direct answer on fit, not a sales process that takes three weeks to reach a conclusion.

Book a discovery call Already with a 3PL?